Do It Myself Blog – Glenda Watson Hyatt

Motivational Speaker

Living with Cerebral Palsy in the Web 2.0 Era

Filed under: Living with a disability,Social Media — by at 5:16 pm on Thursday, August 19, 2010

The speakers' table at the Plain Talk Conference Three weeks ago today I had the pleasure of presenting with web accessibility consultant and speaker Tom Babinszki on the panel “Living with a Disability in the Web 2.0 Era” at the Plain Talk Conference held in Alexandria, Virginia.

Here’s my PowerPoint presentation in video with the transcript below:

Before I begin I would like to thank you all for coming to a conference on communicating plainly and clearly. I find it interesting that I, who have found a compelling way to deliver presentation despite my significant speech impairment, have been asked to present at such a conference. This only proves that the communication method is secondary to the message.

I’d also like to mention that when some people are nervous their faces turn beet red, when I’m nervous my head bobs for apples. The fact that you cannot see the apples makes me question which one of us has the disability.

Living with a disability in this era of Web 2.0 technology is exciting, filled with opportunity. Technology is finally catching up to what I truly need. However, it has been a long road with several bumps and lessons learned along the way.

My typing career began at the tender age of five on a Smith Corona electric typewriter outfitted with a key guard to increase my likelihood of hitting only one key at a time. I glided my hand, in an ergonomically compromised position, along the top of the typewriter and typed with my left thumb.

Occupational therapists and other adults tried desperately to get me to type in other ways, but nothing worked as well or felt as natural as typing with my left thumb, which shows I’m the only expert in knowing how my body works best. I still own a Smith Corona to write cheques, fill out forms and make quick notes.

In Grade 9, my guidance counsellor suggested I learn to use computers as they would likely benefit to me later. That was the wisest advice I received from any counsellor, ever. That year I started on an Apple IIe and learned AppleSoft Basic from a Grade 12 student during one of my study periods. In later grades a computer in the Learning Centre was made available to me for doing assignments, which eliminated the necessity to retype “good” copies of papers — a significant timesaver for me.

On New Year’s Day, 1988, I headed off to university with a Commodore 64 generously donated by two local Lions Clubs. This computer, and a subsequent, updated 286 were terrific tools that enabled me to complete my university papers and exams and begin to connect with the outside world in a technologically new, yet very ordinary way: via email and bulletin board systems.

But my computing life didn’t begin in earnest until I met Darrell my geek husband -his words, not mine! Together we worked out, and continue to discover, computer access methods that work best for me.

As an example, we replaced the mouse with a sturdy joystick. This affords me better control of the pointer, despite my jerky hand movements.

We then added the software program E Z Keys. To save time and effort while typing I currently use the features:

  • word prediction and completion, where numbered words are suggested dynamically as I type;
  • abbreviation expansion, where I type a couple of letters that automatically expand to phrases or complete sentences;
  • and automatic spaces, which are set to occur after punctuation.

When typing with only one thumb at ten words per minute, I need to be as efficient as possible. Even with this technology, writing my autobiography, I’ll Do It Myself, took me four years.

Keyboards without extra function keys or buttons across the top – that’s where I glide my hand – are becoming more difficult to find. And, invariably, one or two keys get gummed up, making the entire keyboard useless. (I require a lot of good dark chocolate when software is thwarting my best efforts!) I recently switched to a basic flexible, washable silicon keyboard without any extra buttons. The best thing about this fantastic assistive technology is that it isn’t AT, which means it isn’t outrageously priced. It cost 15 bucks at Staples!

Another cool piece of software I use frequently is TextAloud. Using this text-to-speech software with the synthesized voice of “Kate”, I am now able to give interviews, narrate videos as I please and make presentations such as this one. I dream of one day having a voice created using digital sampling of my and my family members’ voices and inflections to make my voice less Kate and more Glenda.

My foray into Web 2.0 began five years ago when I discovered blogging. I am not exaggerating, it changed my life forever. For the first time, I spoke with a clear, concise voice and could communicate with the world completely unhindered by my disability. Suddenly people were getting to know me – my thoughts, my opinions, my experiences – without being presented with my disability first. That isn’t to say I hide my disability, I am very open about my cerebral palsy on my blog. But my blog readers and friends get to know me before and beyond my cp. They call me the Left Thumb Blogger.

To highlight the change, I’d like to share a story: several years ago I attended a disability management conference. I was sitting in a room of 400 human resource managers, there to learn about employing people with disabilities, and I happened to be looking for a job. You’d think it would have been a room filled with opportunities, yet I have never felt so alone. No one spoke to me; no one interacted with me. My disability – or, moreover, my perceived disability – was the barrier.

Contrast that experience with this: I attend blogging and social media conferences – like BlogWorld in Las Vegas every October – and that uncomfortable, awkwardness about how to react to my jerky movements and my difficult-to-understand speech does not exist. Because I already have made online connections, relationships based on equal intellect and mutual respect, people already know there’s much more to me than my cp. Online introductions help bypass that awkward stage.

I work as a web accessibility consultant with three levels of government, transit authorities and non-profit organizations to improve accessibility of their websites for people with disabilities. I am sought after to assess website accessibility and suggest improvements. I write about accessibility issues on my blog, give presentations and teach an online course to bloggers, enabling them to create more accessible content and, thus, increase their readership.

I also use Twitter and Facebook to connect with colleagues, friends and family. I prefer Twitter because tweets are limited to 140 characters — my left thumb keeps up quite nicely. It has become my water cooler. I work from home, but I no longer feel I’m working in a vacuum. There’s always someone around who asks or answers a question, offers or needs an encouraging word or shares a laugh with me regardless of whether I’m working through the day or night.

Like most discerning web users, I tend to avoid or spend less time on sites that are overwhelming. Instead I prefer those with clean, crisp design. For example, I prefer MyAlltop to Google Reader to follow the various blogs I read. Google Reader was hard to maintain with more articles added daily. MyAlltop – a simpler, cleaner reader that maintains the list at 5 articles per blog followed, adding new articles and dropping previous ones without action on my part to keep it manageable.

Other things I personally avoid or struggle with online include:

  • Search features like the one found on the official website for Americans with Disabilities Act, which involved a whopping four pages to complete a search. I might as well use Google — even if I have to scroll to find the appropriate link, it’s much less arduous than the endless clicking.
  • Tiny clickable areas can be difficult for me to click on.
  • Fly out menus are tricky to click on before vanishing and I typically click on a link I didn’t intend to go.
  • Auto-start audio or video cause me to jump out of my skin.

A new challenge has popped up in recent months that sends my frustration through the roof: My assistive technology is not keeping up with new web technology. An example: I have started using Google Wave – an online collaboration tool – to collaborate, brainstorm and stay connected with a networking group. The conflict between Google Wave and my E Z Keys word prediction is causing two or three words to be typed when I enter an appropriate number, forcing me to backspace to delete unwanted words.

To avoid this, I can also type my message in Notepad and then paste it into Wave, but really, both options are more time consuming and less efficient than properly functioning software, and particularly frustrating during the collaborative process.

I recently purchased my latest acquisition in Chicago – an iPad. This is more than the latest, hottest toy to me. In the short time I’ve had it, my life has changed yet again. I bought it to try the communication app Proloquo2Go, and used it as my communication device of choice that first day I had it, both at the social media conference, and afterward, hanging out with friends at the bar! My iPad takes conversation to a deeper level than was ever imaginable when using standard, low-tech alphabet cards to get a point across.

The iPad, pricey to the average person, is available at a fraction of the cost of a single-purpose augmentative communication device. An easy method of communication is so important to my inclusion in society. It also allows me to tweet, check email, write blog posts and read while I am out and about, away from my computer. My iPad is a Blackberry or iPhone in a size I can easily use.

I was asked to look toward the future, and tell you of a technology I might wish for. A dream I have had since I was ten is a computer that reads my thoughts, with every word appearing onscreen. There has been some advancement in the brain research and relevant technology, hopefully it is realized well before my left thumb needs to retire due to debilitating arthritis. One can dream…

If I may offer one final suggestion: learn about your clients, your colleagues, your patients with disabilities, go read their blogs. Spend time getting to know the people you serve and work with beyond their disabilities and it will likely change you. The opportunity is there, like never before. Use it.

To offer you a starting point, today I have published a post on my blog that lists several of my favourite blog posts and some of the bloggers with disabilities or with loved ones with disabilities whom I follow. I invite you to stop by, to read and to experience.

Thank you.

If you enjoyed this post, consider buying me a chai tea latte. Thanks kindly.

Related Posts


  1. Do It Myself Blog – Glenda Watson Hyatt » Inaccessibility Strikes in Small, Personal Packages


Comment by Barbara

August 19, 2010 @ 7:08 pm


Comment by Glenda

August 19, 2010 @ 7:26 pm

Thank you, Barbara!

Comment by Melodie

August 19, 2010 @ 11:47 pm

Glenda – just finished watching your video presentation. It was wonderful and very enlightening. A standing ovation was definitely in order. I am a beginning blogger, but accessibility is one of the main points I’m learning about right now so before I get in too deep, I’ll have that part of it under control. I’m following your blog and watching for tips, so thank you, and keep up the good blogging and presentations!

Comment by Shawn

August 20, 2010 @ 6:40 am

Great presentation Glenda!

Although my cerebral palsy is very mild, and does not limit my use of technology, I’ve had the privilege of watching users with disabilities try to navigate the web.

I say privileged, because, as a web developer, I think everyone developing applications or content should witness the struggles the disabled community faces in using technology on a daily basis. It opens up your eyes to how sometimes minor changes in the way something is coded, or presented, will simplify someone’s life incredibly.

Keep up the great work.


Comment by Meike

August 20, 2010 @ 1:54 pm

Hi Glenda!
I just finished watching your video presentation.
Excellent! I enjoyed it very much.


Comment by Susan

August 21, 2010 @ 7:50 am

Finally took the time to watch the video, and it was quite good. This post though, is even better. I’ve sent it out to several of the non-profs I work with to pass on. Thanks.

Comment by Barbara

August 25, 2010 @ 3:26 pm

Came back to share this:


Comment by Glenda

August 25, 2010 @ 8:56 pm

Barbara, thanks for popping back to share about VoiceField. Interesting.

Comment by karen

September 1, 2010 @ 12:19 am

Finally I had a chance to check out the video presentation. Brava! I thought it was outstanding! I don’t know how I missed it but, then again, it has been quite the summer. Phew. Fall can’t come too soon! I think we’ll have to do that zip next spring …

Comment by Catherine Tatum

October 17, 2010 @ 9:22 pm

Glenda, I just met you and Darryl in Las Vegas at Blogworld. This was my first time to attend and I am a new blogger. I took Chris Brogan’s advice…..I wanted to meet you. I just listened to this presentation and now feel like I know even more of your story. You are my inspiration….when I feel like I don’t know how to go on I’m going to remember you and be inspired! I look forward to continue to follow your blog.

Comment by Glenda

October 19, 2010 @ 1:51 pm

Catherine, great meeting you at BlogWorld and thanks so much for your kind words. Welcome to the the blogosphere!

Comment by Heather Peters

June 18, 2012 @ 11:48 am

Hi Glenda, I am Heather I am 30 years old. I can’t talk but it doesn’t stop me from liking the same things other people like. I like music, cats, and friends. I write original songs , I use Finale and Logic. As you can imagine it takes me a while since I only have control of 6 switches from my wheel chair to move the cursor in the program. I love music and I have to get the songs out of my head and into the computer. I started the Bead Business to make some extra money so I can do more of my music


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