Do It Myself Blog – Glenda Watson Hyatt

Motivational Speaker

Traveling Nightmare: From the Trenches

Filed under: Living with a disability — by Glenda at 4:36 pm on Thursday, March 17, 2011

My trip to Austin and then San Diego has been filled with material for upcoming blog posts. Here is a collaborative recollection of one “adventure” I’ve had on this trip…and I maintained my finely worn Canuck politeness throughout it all…

BEWARE THE IDES OF MARCH!

Mary McDonald met Glenda on Tuesday (March 15th) at 11am in Austin  We had lunch at the motel, then we went for a  drive; the scooter tucked back in Glenda’s hotel room).  We got back to the hotel at 1 pm, and started to wait for her shuttle.  Turns out that’s when the fun started – the reservation for the shuttle was for February 15th, not March 15th.

We didn’t discover this mistake on her inbound, because Mary had ALSO made a reservation for me, and that was probably the record they had.   Although they had the confirmation number from the pre-paid reservation (which was for February 15th), they also had Mary’s, with the correct month. The shuttle service didn’t notice that it was a different confirmation number. Mary called the shuttle at 1:30, and we discovered the mistake. An accessible shuttle was ordered and they said it would be there by 2:10 – cutting it close for a 3:20 flight, but still doable.

Of course, the shuttle didn’t arrive on time and we loaded into the shuttle (Mary following in her little hybrid) at 2:40.  By the time Glenda arrived at the airport it was too late… so we started working on Plan B. 

The only flight Glenda could get on was the 6:44 pm – which was going to be delayed in Austin, causing her to miss the connection to San Diego, stranding her in Phoenix for the night.  We also looked at flying Southwest direct to San Diego but that was $388, and had no room on it to boot.

Mary got us both through security and we went to the Continental Presidents Lounge (Mary is a member) to sit, relax for 10 minutes, then start making phone calls.  Mary called the travel agent back home, Belinda, who was very apologetic, and basically took over for Mary. Belinda worked her magic and got Glenda confirmed seating and got US Airways to guarantee that she would be accommodated in Phoenix, and got on the phone with the Holiday Inn in San Diego to get them to cancel without penalty the pre-paid hotel room (but keep the reservation for the following nights), etc.

Mary also lodged a formal customer complaint with SuperShuttle in the hopes of getting a refund

We had pizza for dinner, Mary pre-opened several granola bars, cookies, and cheese for Glenda to access them easily, and Mary also kindly packed a great cheesy bagel and butter.
——-

I will continue sharing the saga once I’m home and have recovered from the trip from hell.

If you enjoyed this post, consider buying me a chai tea latte. Thanks kindly.

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7 Comments »

Comment by Barbara

March 17, 2011 @ 6:03 pm

:(

Comment by MissDazey

March 17, 2011 @ 6:49 pm

I don’t know Mary McDonald, but I am sending her hugs and thank-you for being a good friend. Enjoy the rest of your trip.

Comment by Joe Buckley

March 17, 2011 @ 6:54 pm

Hi Glenda,

I’m sorry you had an unpleasant experience on your trip to the States. But, it sounds like everything turned out OK for you.

It always seems to turn out OK for you. It’s all because of your persistence and perseverance. I admire you very much and have been a fan since “Da Wife on Wheels Dismissed Yet Again”.

Thank you for your inspiration, motivation, and humor. Most of all, thank you for giving me the courage to tell my story about living with CP.

- Joe

Comment by Mary McD

March 18, 2011 @ 12:02 pm

And, let’s not forget that you failed the initial scan at security for explosives via the ’swab’ test! Here’s an article that explains what they were doing:
http://www.riskmanagementmonitor.com/tsa-to-begin-swabbing-hands-of-passengers/
If it wasn’t so frustrating, it would have been comical!

Comment by Glenda

March 22, 2011 @ 12:10 pm

MissDazey, yes, Mary was a lifesaver that day!

Joe, thank you. Let your voice be heard loud and clear!

Mary, I’m wondering if my battery charger emits any chemicals. I need to look into that. And what’s with checking inside the waistband? That’s a new twist.

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