Do It Myself Blog – Glenda Watson Hyatt

Motivational Speaker

Creating Safe Places Encourages Communication with iDevices

Filed under: Living with a disability — by Glenda at 3:23 pm on Tuesday, April 26, 2011

In my last post Wanted: AAC Role Models, Leslie Porter asked a question that I feel deserves a response in a separate post rather than being buried in the comment section:

Reader's Question

I am appreciative of your article. I have a 15 year old daughter who has athetoid cp as well. We have read your book and she could so relate to many situations. She has had an ECO 14 device for years but getting her to use it has been difficult. We got an iPad and Proloquo2Go last year or so but she is so reluctant to use it so she sticks with talking to close friends and family and being quiet in new settings. Just last week she said she would like to “talk more” but I think having the iPad as a viable option to her speech (which new people have a hard time understanding as you well understand) would really help but she needs safe opportunities and role models to get to a point she is comfortable using this. Any suggestions?

Glenda's Response

Leslie, thank you for asking such a great question! Hopefully by responding in a separate post, it’ll spark a lively discussion and others will offer suggestions in addition to the ones I’m about to share based on my own experience.

From my experience over the last few years, I have realized how much of a factor confidence plays in spontaneous face-to-face communication. Confidence that what I am about to say is relevant to the current conversation; confident that it doesn’t sound stupid or inappropriate. And that confidence is built over time.

As you mentioned, communication requires feeling safe. On my recent trip to South by Southwest (SXSW) in Austin and then the 26th Annual International Technology & Persons with Disabilities Conference (CSUN) in San Diego, many of my online friends who I had previously met face-to-face were at SXSW. There was already a sense of familiarity and intimacy with them. Communicating with some meant using the iPad for the occasional word when they were stumped on Glenda-ish; with others it meant using the iPad for the majority of the interaction. Either way was fine, and each successful exchange gave my self-confidence a little boost.

When I arrived at CSUN where I knew relatively few people, I was feeling confident in using my iPad for communicating. Also, I found the CSUN environment and people very accepting. i felt safe in using my iPad to communicate, which further boosted my confidence.

Leslie, I would suggest encouraging your daughter to begin using the ECO 14 device or the iPad (the situation might determine which device is more appropriate) with family and close friends – although I realize that may be clumsy if they all already understand her dialect. It may take a conscious effort to encourage her to use her device of choice. Reward the small successes. Then gradually increase interactions with people less familiar with her, and try other kinds of interactions like ordering a burger in the food court, making a hair appointment or whatever.

If your daughter uses the grid view in Proloquo2Go, add teen appropriate language, like her favourite movies, bands or current hotties and any relevant local words to help facilitate communicating with her peers at school. If appropriate, involve her in the process of adding the words. If she can do it herself, awesome!

As for role models, that may be a little more tricky to find. Many of the YouTube videos are of younger kids with autism or cerebral palsy using Proloquo2Go, which may not inspire a teenaged girl. My Twitter friend Leanne Stewart did come across Lyn Levett who uses her iPad with her nose.

On her blog, Katilea shares her journey living with Ataxia. The iPad with Proloquo2Go has been a life-changer for her. Kati is a whiz at creating new pages in the app.

I have shared many of my iPad adventures here on this blog, and  I now see capturing a few of those adventures on video would benefit others. I will work on that.

Other places to find willing role models might be local disability groups, rehab centres, employment programs for people with disabilities, colleges and universities.

Hopefully my readers will have other suggestions for finding role models using the iPad for communication.

Leslie, your daughter’s desire to “talk more” is the first step. Encourage her to communicate in safe situations. Gradually those situations will grow as her confidence increases. Role models, close by or from afar, will help teach her to communicate in this manner, in ways teachers, therapists and parents can not. Follow the pace she sets for her journey.

Good luck and please let me know if you have any more questions.

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Wanted: AAC Role Models

Filed under: Living with a disability — by Glenda at 6:57 pm on Thursday, April 21, 2011

On my recent trip, I was very grateful for my iPad and the newly acquired ability to communicate with anyone:

  • While waiting at the Dallas airport for the delayed flight to Austin, I chatted with Steve who was also on his way to South by Southwest (SXSW).
  • My first night at SXSW, I had supper with my friend Todd Jordan. It was one of those meals when more talking than eating took place.
  • Wandering the SXSW Exhibit Hall, I had a nice chat with Patti Hosking from BlogWorld Expo.
  • While waiting for the airline customer service rep to arrange an accessible hotel for my unscheduled stopover in Phoenix, I was able to tell her I was not deaf; there was no need to communicate via notes to me.
  • Exploring the 26th Annual International Technology & Persons with Disabilities Conference (CSUN) Exhibit Hall, I was able to ask questions about a particular device on behalf of a friend.
  • After my CSUN presentation, I ordered celebratory iced mocha and then tweeted:
    GlendaWH: Scored an iced mocha. Loving my ipad and proloquo2go! #csun11 17-March-2011
  • At the Holiday Inn, I was able to arrange for the accessible shuttle to the airport.
  • And the list continues…

When I had realized how much more I was able to interact with people not fluent in Glenda-ish, the questions struck during a quiet moment at CSUN. How had I travelled and attended conferences before my iPad? How much had I missed out on by not having a communication device? Who had I missed interacting with? What opportunities had I missed? How different might high school and university have been? Might I have been successful in finding a job after graduation?

Yes, previously, I used my alphabet card and typed many notes for communication. Those methods worked for brief encounters. But, they didn’t facilitate on-the-spot, in-depth conversations.

I then realized that CSUN is likely the first time I had seen others using various communication devices. I am nearly 45 years old, with a significant speech impairment, and this is the first time I have seen this is kind of device in action? How is that even possible? Something is definitely wrong here.

Prior to CSUN, my exposure to communication devices, to augmentative and alternative communication (AAC) consisted of:

  • In elementary school, Randy was several years older than me and had cerebral palsy perhaps a tiny bit more involved than mine. At one point he tried a large, clumsy “voice box” with a very limited vocabulary. He soon went back to his large alphabet board.
  • In university, Carla was voiceless due to a car accident. She used some kind of small device with which she laboriously typed messages onto a small screen.
  • More recently I have briefly met AJ Brown who is also voiceless and uses a Light Writer device. Sign language is her primary means of communication.

That was it!

Of course, there had been the occasional attempt by counsellors and therapists to get me to use such a device, but I was not interested. I was scared people would stop trying to understand me when I did talk. I didn’t want to be stopped from having my own voice from being heard. And, I wasn’t keen on lugging around yet something else that made me different.

One reason for my lack of interest in using such a thing was I hadn’t seen others communicating in that way. For a skill set that relies heavily on observing and learning how others around us communicate, I didn’t have anyone using a device to watch and learn from. Nobody on television or in the public eye communicated in that manner.

Where were my role models?

That was until I became aware of physicist professor Stephen Hawking who uses a text-to-speech synthesizer to give lectures. And, last year, when movie critic Roger Ebert, who loss his jaw, and subsequently, his ability to speak, to cancer, his interview on Oprah further opened my eyes and my mind to the possibility of using a communication device.

The launch of the iPad combined with the Proloquo2Go app came along at the right time for me. The iPad’s coolness factor also prompted me to give the device a try for communicating.

The key here is that the idea didn’t come from a teacher, counsellor or therapist, but rather from a desire within myself – a desire for a way to communicate with those beyond the limited number who understand and who are willing to try to understand Glenda-ish. That desire plus my initiative to identify, for myself, individuals who I could relate to in terms of communication needs – to identify role models – plus the launch of the cool iPad created an opportunity for me to embrace using a device for communication.

I am grateful for that opportunity and for the changes in my life it has made in such a relatively short time. I strongly believe that for young people with speech disabilities and for adults who lose their ability to speak to experience the full benefits of communication devices (suited to their individual needs), they need similar role models to guide them and teach them to communicate in this way.

For this to occur, successful individuals who use communication devices need to become more visible, in the public eye, on television, in advertising, in education – everywhere! I’d love challenge those who are in positions to make this happen to, indeed, make this happen. Let me know how I can be of service.

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My Biggest Challenge with Presenting at SXSW: Getting on Stage

Filed under: Accessibility 100 — by Glenda at 2:33 pm on Wednesday, April 13, 2011

Another Accessibility 100 postA month prior to presenting at South by Southwest (SXSW) in Austin, I dutifully requested an accessible route up to the stage, if, indeed, there was a stage. The conference organizers assured me that the stage would be accessible.

Awesome. One less detail to worry about.

Glenda Watson Hyatt watches lift install at SXSWi 2011
(Photo credit: Sheila Scarborough)

Minutes before I was due to begin my presentation, Austin Convention Center staff wheeled in a monstrous wheelchair lift. After plugging it in and fiddling with it for several minutes, the guys decided that it might work better on the other side of the stage.

The lift was moved to the other side and fiddled with for several more minutes. Meanwhile the audience was becoming understandably restless. With so many sessions to choose from, attendees do not stay in sessions that do not capture their attention. I envisioned everyone leaving before I could get on the stage.

For some unexplainable reason the lift did not work any better on the other side and was brought back to the first side. This time the lift did go up but not down. Because I have yet to master jumping several feet with my scooter, I needed the lift to go down before going up. Obviously that was not going to happen any time soon.

Glenda Watson Hyatt on stage with empty scooter at SXSWi 2011
(Photo credit: Sheila Scarborough)

Time for Plan B.

With only three stairs up to the stage, I suggested that, with assistance,  I could walk up onto stage. Both Becky McCray and Paul Merrill kindly offered their assistance.

On my way over to the other side of the stage, Becky offered Plan C: move the computer down so that I didn’t need to go up on stage. I considered her suggestion very briefly: Damn it, I had worked my butt off getting my presentation ready a getting to Austin. I was going to present from that stage – like everyone else.

Glenda Watson Hyatt presenting on stage at SXSW 2011
(Photo credit: Paul Merrill)

The three of us made our way up the stairs and over to the waiting chair. Thankfully everyone had waited; they were engaged in the live accessibility lesson unfolding before them.

I began my presentation, many minutes late. With Becky’s, Sheila’s and Paul’s assistance during the hands-on rubber band demonstration, the session rocked despite the rocky start!

To the Austin Convention Center and other conference facilities, I offer these recommendations:

  • Keep lift equipment in good operating condition.
  • Test the equipment prior to when it is needed.
  • Train facilities staff in how to use the equipment. Offer refresher training as needed;say,before an event where the equipment is needed.
  • Keep a portable ramp on hand in the event of mechanical failure. A less than ideal way to get on stage is
  • better than no way at all.

I was able, with assistance, to get up on stage and to proceed with my presentation. Another presenter may not be able to do the same and the presentation (and all associated costs) would be lost.

Accessibility 100 is a series of 100 easy-to-implement, free and inexpensive tips for improving accessibility for people with disabilities. This is a community project. Feel free to leave your comments, questions and ideas for future Accessibility 100 posts.

Get the entire series by subscribing to the blog posts via email or by subscribing to the RSS feed.

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Venturing How Far from One’s Comfort Zone is Safe?

Filed under: Motivation — by Glenda at 2:45 pm on Monday, April 4, 2011

Venturing beyond one’s comfort zone leads to experiencing new adventures, discovering new talents or skills, and to meeting new people. Expanding and going beyond one’s comfort zone is one way to truly live life to it’s fullest and to discover one’s full potential and capabilities.

And I am all for it!

But is there a limit to how far one should venture from the point of comfort? Is there a point at which venturing out of bounds is unsafe, unwise? Is that comfort zone there for a reason?

Yes, in recent years, I have found my way to Harpo Studios, ziplined across Robson Square, and toured Washington DC solo. However, in each case, I had taken steps for a successful outcome:

  • Using Google Maps at the most detailed level, I studied the route from Hotel 71 to Harpo Studios. I was prepared to abort the trip if I felt unsafe at any point. And, in fact, I did alter my route when the sidewalk became impassable and when the area felt less than desirable.
  • When climbing the eighty-one stairs to the zipline, the three of us took our time; I trusted my friends. I also trusted the company running the zipiine; this was their business and they would take all safety measures necessary to protect it. Rationally I knew I was safe, even though I was terrified as I sat down on the platform before leaping off into nothingness.
  • Before exploring Washington for four hours, I again studied Google Maps in great detail. And, although I didn’t put my theory to the test, I sensed yelling "Bomb!" would garner much more attention than required.

Despite similar preparation for my last trip, I felt unexplainably uneasy, scared; I even emailed my Mom that I was terrified (not the best thing to say in an email before leaving on a "foreign" trip).

Why did this trip feel so far out of my comfort zone?

I don’t know.

Perhaps it was because I was traveling alone and I realize that, as a woman with a significant physical disability, I am a vulnerable target for an assault. That is my fear, always.

Perhaps it was because the trip was three-legged – from here to Austin to San Diego and back home again – and two of those legs meant changing planes. There was more opportunity for something to go wrong.

Perhaps it was because a friend said she wouldn’t recommend that any woman stay at the motel I had booked. (At the end of my stay she realized she was thinking about the wrong motel).

Perhaps it was because of something else.

I don’t know.

But I had that feeling before I had the accessibility issues in Austin, before I missed my flight and had to unexpectedly spend the night in Phoenix, and before I had to take a taxi alone late at night in an unfamiliar city.

Was my fear my imagination running wild? Or was it trying to tell me something, to protect me from something?

How far can one safely venture from one’s comfort zone?

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The iPad: A Cool Communicator on the Go

Filed under: Living with a disability — by Glenda at 7:02 pm on Friday, April 1, 2011

Originally published in the American Speech-Language-Hearing Association’s (ASHA) Perspectives on Augmentative and Alternative Communication, 20(1), 24-27 (paid subscription required for full access), here’s a brief history of my foray into augmentative and assistive communication (AAC).


Glenda Watson Hyatt, web accessibility consultant, blogger, and user of AAC, shares her perspective on new mobile AAC technologies. A history of Glenda’s use of AAC is chronicled from her early low-tech strategies to her recent embracing of new mobile AAC technologies. She recounts purchasing an iPad and her early experiences attempting to use it as an AAC system in a variety of contexts. Strengths, weaknesses, and projections for the future are highlighted in this personal sharing of a user perspective.

A lack of oxygen for 6 minutes at birth resulted in the diagnosis “cerebral palsy athetoid quadriplegic.” My physical movements are jerky and involuntary; one body part or another is in constant motion. My left hand has some function, while my right is generally in a tightly clenched fist. I am not able to walk without support. My head control is tenuous, and swallowing takes a conscious effort.

“Functionally non-verbal” was also included in my diagnosis. It wasn’t that I couldn’t or didn’t communicate verbally, I did and do. My husband will attest to that fact, particularly when I’m fired up about something. It was the individuals beyond my family who didn’t understand what I was saying, as was evident early in my life, when in preschool a psychologist administered the Peabody Vocabulary Picture Test. I uttered one response that he could not understand. Finally, in complete desperation, he called in Mom, who was observing from the next room, to decipher what I was saying. “Roo roo.” The two of them gazed at the picture of a chicken. “Roo roo.” Suddenly it dawned on Mom. She asked, “Glenda, do you mean rooster?” Yes! The picture was obviously a rooster; the bird had a big, red comb. The experts expected me to offer the accepted response, chicken.

I learned to be quiet, except around my family and close friends. One day I came home from kindergarten nearly in tears. “Mommy, my knees hurt.” She sat me down and looked at my long-legged braces. The occupational therapist had put them on the wrong legs! Wearing shoes on the wrong feet causes some discomfort, but wearing heavy, metal braces on the wrong legs hurts. I knew he was putting the wrong brace on the wrong leg. However, I kept quiet because I thought he wouldn’t understand what I was saying. I didn’t want to create a hassle as he tried to decipher what I was telling him. After all, only people close to me understood Glenda-ish.

During my school years, there was an occasional attempt to introduce me to communication devices, which were quite primitive back then. I wasn’t interested. I felt those clumsy-looking “voice boxes” were more difficult to understand than I was. I was scared people would stop trying to understand me when I did talk. I didn’t want to be stopped from having my own voice being heard.

During my 7 years at university, my low-tech, no-batteries-required alphabet card became my security blanket. I didn’t leave my apartment without it. The alphabet card was handy for spelling out a word or two in a pinch and during lopsided conversations. My main form of communication was by notes I had typed beforehand, trying to anticipate all the information that would be needed in that particular conversation, which took some planning and forethought. I went through several dozen pads of Post-It notes during my university years. I dubbed them my talking papers.

Fast forward to 2005. I was active on the Social Planning and Research Council of British Columbia’s Board of Directors, and I was beginning to give presentations. The need for effective face-to-face communication was becoming more of an issue. I began wondering whether, with the advances in technologies, there was now a communication device that suited my needs. My husband Darrell called an old friend’s father who was the sales representative for a few communication devices, which he brought by our home for me to see. Despite the lure of the “shiny new objects,” I wasn’t overly sold on the fact that they were single-purpose devices, which would mean something else to lug around with me. And the price tags, ranging between $4,500 and $8,500, were definitely prohibitive.

I decided to go with a small Libretto laptop for roughly half (or less) of the price and with much more functionality than a communication device. I used it to take notes at conferences, to give several presentations, and to participate in some group discussions using the free text-to-speech software, E-triloquist.

I had some communication success with the Libretto and adding a $15 roll-up keyboard made typing easier. However, despite its small size, using it for spontaneous communication was clumsy. I had to unzip the laptop case, undo the Velcro straps, pull out the laptop, place it on a horizontal surface, boot it, and run the desired software before I could type out what I wanted to say. By then, the conversation had progressed and my contribution was old and disjointed. The laptop, although useful for some purposes, wasn’t really convenient for communication in the way I needed it to be. The Libretto did enable me to communicate a bit more, but it still wasn’t the ideal solution for me.

Fast forward again to April 2010. While in Chicago for a conference, I found my way to the Apple store and, after playing with an iPad for an hour, I pulled out my Visa to buy one, a month before the device was available in Canada. I also bought the Proloquo2Go (Assistiveware, 2009) app. Leaving the store, I had an intense feeling of buyer’s remorse. Would I be able to use the touch screen reliably with my shaky and jerky movements? Would the iPad really work for communication? Would it be another fad “shiny object” to gather dust? Had I just put $1,217.40 USD on my Visa for nothing? My stomach was in knots as I headed back to the hotel.

My buyer’s remorse was short-lived. After an hour of quality time with my iPad in my hotel room—enough time to unpack the thing, turn it on, and play around in Proloquo2Go and discover the onscreen keyboard and “speak” button—I met my two Deaf and hard-of-hearing friends for lunch. Typing in Proloquo2Go came in handy. A combination of lip reading, American Sign Language, and typing on the iPad, now there’s AAC on the fly!

Later that night, hanging out with other friends at the bar, the iPad’s back light and clear display made for easy reading in the dimly lit bar. The font size in the Proloquo2Go app was large enough to read from a comfortable distance.

The cool thing was, because the Holiday Inn and bar had WiFi, I had Internet access. When asked what I had been up to, I responded “problogging and ghost writing,” and I was able to show what I had written. I also shared the video of me ziplining across Robson Square in downtown Vancouver during the Winter Olympics. The iPad allowed for a deeper level of communication that would not have been possible with a single-function AAC device.

At another point during the conference, someone was having trouble figuring out what I was saying, and she asked, “Where’s your iPad?” In that moment, I felt a sense of normalcy and acceptance. Using my iPad, a Blackberry, or iPhone in a size I can actually use is not another thing that makes me different. It wasn’t using a strange, unfamiliar device to communicate with this group. People were drawn to it, because it was a “recognized” or “known” piece of technology, rather than being standoff-ish with an unknown communication device.

Even though the Proloquo2Go app has two options for communicating, the grid view and the onscreen keyboard, I see myself using the keyboard more where I have the freedom to use the words I use without needing to go hunting for them mid-conversation. For in-depth conversations, the grid option is too limiting and too much customization is needed to add the vocabulary that I use. Learning the organizational structure and memorizing where individual words are located to effectively communicate with this tool would require either training or several rainy Saturday afternoons curled up with my iPad.

What would be great is if the TextExpander (SmileOnMyMac LLC, 2010) app was compatible with the Proloquo2Go app. This could enable me to type something like “GH,” and it would automatically expand to “Glenda Watson Hyatt,” saving me time and not slowing down the conversation flow as much. A separate app would be better than an expansion feature within Proloque2Go, because then I could use the same shortcuts across apps on my iPad.

In addition to using the Proloquo2Go app, I have found other ways to use my iPad for communicating. Nominated for the local Entrepreneur of the Year’s High Tech Award, I needed to prepare a one-minute acceptance speech in the event of being announced as the finalist. Not eager to need to pull out my laptop, I wanted to be able to whip out my iPad for the quick task. I used my text-to-speech software TextAloud (NextUp Technologies, LLC, 2005) on my computer to create the audio file in the NeoSpeech voice of Kate, which I use in all of my presentations and which people have come to recognize as “my voice.” I then e-mailed it as an attachment to myself on my iPad. When I was announced as the winner, the Master of Ceremonies knelt beside me and held a microphone next to my iPad. I tapped play and Kate spoke my acceptance speech perfectly!

Being able to whip out my iPad from my handbag and having a choice of communication methods for when I’m on the go is life changing. Technology is finally catching up to my needs.

About the Author

Glenda Watson Hyatt I work as a Web accessibility consultant with three levels of government, transit authorities, and non-profit organizations to improve accessibility of their websites for people with disabilities. I also combine Web accessibility expertise with a passion for blogging and first-hand experience living with a disability to work with bloggers to create an accessible blogosphere. Personally, I blog at Do It Myself Blog ( and Blog Accessibility ( I have shared my life story in an autobiography titled I’ll Do It Myself (available from my blog and on the Amazon Kindle) to show others cerebral palsy is not a death sentence, but rather a life sentence.


Proloquo2Go. (2009). AssistiveWare [Software]. Available from

TextExpander. (2010). SmileOnMyMac LLC [Software]. Available from

TextAloud. (2005). NextUp Technologies LLC [Software]. Available from

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